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Privacy Policy

Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

1. DATA CONTROLLER

In accordance with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you that the personal data collected through this website, bookings, contracts, or any other channel will be processed by:

  • Owner: MOTOR CLEB S.L. (hereinafter, "Motor Cleb")

  • NIF (Tax ID): B88711809

  • Registered Office: Carrer Josep Tarradellas i Joan número 209, 3-2, L'Hospitalet de Llobregat, 08901 (Barcelona).

  • Contact Email: info@motorcleb.com

2. PURPOSE OF THE PROCESSING OF YOUR DATA

At Motor Cleb, we process the information provided by the interested parties for the following specific purposes:

  • Rental service management: Processing bookings, formalizing vehicle rental agreements, billing, payments, and security deposit management.

  • Geolocation Management (Telemetry/GPS): Real-time vehicle location for the purpose of ensuring asset security, preventing fraud, recovering the vehicle in case of theft, and objectively verifying compliance with express contract prohibitions (access to circuits, off-road driving, or unauthorized border crossing).

  • Security and legal compliance: Communication of data to the State Security Forces and Bodies (SCOM - Mossos d'Esquadra) and management of penalty files before the DGT or local administrations.

  • Customer service and Marketing: Responding to inquiries, complaints, or requests via the web, WhatsApp, or email. Sending commercial communications about services or fleets only if the user has given express consent.

3. LEGAL BASIS OR LEGITIMIZATION OF THE TREATMENT

The processing of your data is based on the following legal grounds (Art. 6.1 GDPR):

  • Performance of a contract: For the management of the booking, the rental contract, and customer service.

  • Legal Obligation: For the communication of data to the Security Forces and Bodies in compliance with Royal Decree 933/2021, of October 26, as well as for compliance with tax and revenue regulations.

  • Legitimate Interest: For processing the vehicle's geolocation data (GPS), balanced to protect the company's assets against theft or prohibited high-risk uses (e.g., circuits), as well as for video surveillance or recording the vehicle's condition at delivery/return.

  • Express consent: For sending newsletters or commercial promotions.

4. RECIPIENTS AND COMMUNICATION OF DATA

Your data will not be sold or transferred to third parties for commercial use. It will only be communicated to third parties when strictly necessary or when a legal obligation exists:

  • Security Forces and Bodies (Mossos d'Esquadra / Police / Civil Guard): In strict compliance with RD 933/2021 on the documentary registry of vehicle rentals.

  • General Directorate of Traffic (DGT) and Public Administrations: For driver identification in case of fines, penalties, or unpaid tolls.

  • Insurance Entities and Loss Adjusters: For the management of policies, processing of accident reports, and settlement of claims.

  • Legal, tax advisors, and banking entities: For compliance with tax obligations and payment/deposit management.

5. RETENTION PERIODS

Personal data will be stored for as long as the contractual relationship is maintained. Once finished, the data will remain duly blocked during the limitation periods of legal liabilities:

  • Tax and accounting data: 4 years (General Tax Law).

  • Traveler/vehicle registration data: 3 years (RD 933/2021).

  • Geolocation data: Will be deleted or anonymized once the rental contract is completed and it is verified that there are no incidents, accidents, or breaches.

  • Civil/contractual liabilities: 5 years (Art. 1964 Civil Code).

6. RIGHTS OF THE DATA SUBJECT

Anyone has the right to obtain confirmation as to whether or not Motor Cleb is processing personal data concerning them. You may exercise the following rights at any time:

  • Access, Rectification, and Erasure: To know what data we have, correct it if inaccurate, or request its deletion when no longer necessary.

  • Restriction and Objection: To request that we limit the use of your data or to object to a specific processing (for example, opting out of commercial mailings).

  • Data Portability.

To exercise these rights, the interested party must send a written request to the email info@motorcleb.com, indicating "Data Protection" in the subject line and attaching a copy of their ID or equivalent document to verify their identity. Likewise, we inform you that you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) through its website (www.aepd.es) if you consider that the processing does not comply with current regulations.